We appreciate your interest in our product. If the item you are interested in is sold out, you may drop us an email or message to check if pre-order is available. The pre-order period typically takes around two weeks to complete before the item is ready for delivery.
If you would like to proceed with a pre-order, please let us know and we will be happy to assist you further. Alternatively, if you have any further questions or concerns, please don't hesitate reach out to Customer Care.
After you place an order you will automatically be sent an email confirmation. If you did not receive an email confirmation upon placing an order please reach out to Customer Care.
We accept all VISA, MASTERCARD and AMEX credit cards as well as Apple Pay and Google Pay payments via Stripe.
For orders within Singapore, we will do our best to ensure that you received your order within 3-5 business days from the date of confirmation excluding holidays, subject to delays during holiday season and launch periods. For pre-orders within Singapore are expected to ship in 1 to 3 weeks.
International orders are delivered via DHL Express and can take up to 5 to 10 business days - depending on your country zone. Shipping rates to your address are calculated at checkout. All local taxes and duties are to be born by the recipient. For pre-orders outside Singapore are expected to ship in 4 to 6 weeks.
This may subject to change during sale periods or peak festive seasons where there is a high volume of orders.
A card can decline for different reasons. Make sure you are inputting the correct billing address, especially if it is different than the shipping address. If it is a general decline, please contact your bank for further information.
After an order is placed you are unable to amend the order on your own and must contact Customer Care. We would be happy to try and fulfill your request. Keep in mind that once an order is in the shipping stage it is not able to be amended.
Unfortunately we do not offer gift wrapping options at this time but all items will be delicately wrapped in white tissue paper.
Unfortunately we are unable to ship to Post office boxes, Army Post office, nor Fleet post office.
We partnered with our appointed local courier service to deliver Singapore orders right to your doorsteps.
All International worldwide orders are delivered via DHL Express. Shipping rates to your address are calculated at checkout. Click here for the list of country zone shipping rates.
If your order has not shipped yet then please contact Customer Care to let them know the new address you would like your order shipped to.
We will do our best to accommodate your request. However, we are unable to make any changes once the order has been shipped out.
Once your order ships, you will receive a shipment notification email with a tracking number.
Returns & Exchanges
We are thrilled to welcome everyone back to our Studio, where we've transformed your shopping experience to bring you closer to the heart of Womb. Our brand-new private appointment service has been carefully crafted to cater to your unique needs.
Exclusive Access: Experience a world of exclusivity with a one-on-one session led by our dedicated team of experts. This personalised encounter is entirely tailored to your preferences, ensuring you receive the undivided attention you deserve. Explore our latest collections, iconic designs, and timeless pieces with guidance from our seasoned team.
Artistry in Every Piece: At Womb, we take immense pride in our commitment to artistry and craftsmanship. During your private appointment, you'll have the unique opportunity to feel the artistry woven into each garment. As you try on our creations, you'll experience firsthand the quality and attention to detail that define Womb. Each piece has its own story to tell, and we invite you to become a part of that narrative.
Sustainable fashion: We champion local, sustainable creation. Each of our collections is thoughtfully crafted in limited quantities, a deliberate choice to eliminate excess and reduce waste. This means that once you've made your selections, we will process your order, and your chosen items will be handmade and crafted with the utmost care. Please expect delivery to your doorstep within 2-3 working weeks, depending on the availability and intricacy of your chosen items. Pre-order now to join the movement.
Reserve Your Spot Today! To secure your preferred time slot and make the most of this exceptional opportunity, we urge you to reserve your spot today. Our private appointments are in high demand, and we are dedicated to ensuring your visit is nothing short of extraordinary.
Whether you're seeking a one-of-a-kind outfit, eager to explore our latest arrivals, or in need of expert styling advice, our team is here to assist you in making the perfect choice. Your satisfaction and comfort are paramount to us.
We are genuinely excited to provide you with this exclusive opportunity and to have you join us on this journey. Your support and trust mean the world to us, and we can't wait to welcome you to our studio. Your personal fashion journey will come to life here.
To reserve your private appointment, simply click the link below, choose your preferred date and time, and secure your spot. Let us make your visit to Womb truly unforgettable.
We're delighted to offer you the opportunity to book an appointment with us for a try-before-you-buy experience.
To schedule your appointment, please click the link below. Once you've selected your preferred date and time, we'll be ready to assist you in exploring our items and finding the perfect fit for your needs.
To ensure a comfortable and flattering fit, we recommend referring to our size chart which can be found on our website or product page. If you're still unsure about which size to choose, please reach out to Customer Care for assistance.
We accept returns and exchanges within 14 days from the date of purchase on all regular-priced items exclusively for Womb Members. Simply login to your account before checking out your bag. Click here for more information.
Please note that a SGD10 processing fee will be charged for all returns exclusively for Womb Members. Simply login to your account before checking out your bag.
All merchandise must be returned with their original packaging and original condition with the original tags attached, undamaged, unwashed, and unworn. Returns that do not meet our policy will not be accepted and you will bear the cost and taxes of the return delivery. You have 14 days from the date of purchase to return an item(s) once you have received your order. After 14 days from the date of purchase all sales are final.
To send your return back to us, simply Click here to follow the steps.
Womb reserve the right to refuse any returned item that does not meet our return policy.
The reason we charge a SGD10 fee for online returns is to cover the cost of processing and restocking returned items. When a customer makes an online purchase and decides to return an item, there are additional costs associated with handling and processing the returned item that do not exist with store returns.
If you find that the size, colour, or style of the item(s) you ordered is not suitable, you may opt for a one-time exchange exclusively for Womb Members. Simply login to your account before checking out your bag.
ONLINE EXCHANGE Please note that one-time exchange is only allowed to be done within 14 days from the date of purchase for Womb Members.
To be eligible for one-time exchange, you may purchase any new item(s) within 14 days from the date of purchase, and mail back your return order to us. You may return your previous item to us via your own choice of courier service, for which the buyer will be responsible for all associated shipping costs and taxes.
Please ensure that the return merchandise must be strictly in original condition, original packaging with the original tags attached, undamaged, unwashed, and unworn. Returns that do not meet our policy will not be accepted and you will bear the cost and taxes of the return delivery.
To make an exchange, simply Click here to follow the steps
Womb reserve the right to refuse any returned item that does not meet our return policy.
Once our warehouse receives and processes your return, we will issue a refund after less off SGD10 processing fee to your original form of payment within 10 business days.
You will be refunded the amount you originally paid when purchasing after less off SGD10 processing fee. Keep in mind that Final Sale items and free gifts are non-refundable.
Womb is unable to refund taxes/duties since it's the country as to which the order is shipped that collects the taxes/duties.
Before shipping your order, our studio inspects to make sure items are in top condition. In the case you receive a damaged item please contact Customer Care immediately with attached photograph of damages and Click hereto follow the steps.
Sale items are not eligible for returns or exchanges.
Kindly check the product measurements of each item to ascertain their fit before making your purchase.
Sign up and get 100 points
Refer a friend and get SGD5 coupon
Earn 3 Points with every dollar spent online
5000 Points = $80 Discount
Points never expire
Redeem points at checkout
View order history and status.
Easier checkout process helps to save personal information.
Request returns or exchanges exclusively for Womb Members. Simply login to your account before checking out your bag.
Become a Womb Member and unlock more. It's fast and free to Join Now
Once you have created an account with us, an activation link will be sent to your registered email. You will need to click on this link to activate your account before you can log in for the first time. If you are a first-time user, Click here to join Womb Membership.
If you cannot remember your login email, please provide Customer Care with your name, address, and mobile number. We will do our best to help you recover your login email.
If you cannot remember your password, please click "Forgot password" at login and follow the instructions to reset. For security, we don't keep passwords.
Once you have created an account, you can manage your personal information by accessing the Account Settings page. Click here to update your profile details.
Click here to login to your account. You can access your order history and review your past purchases.
To start earning points, simply create an account and log in to make any purchase on our website. You'll automatically start earning points that can be redeemed on your next purchase.
Simply click on the Rewards Icon below to log in to your Rewards and select the one you wish to redeem on your order.
Once you have enough available points, you can simply select 'Redeem' - within the panel, click 'Apply code' for the discount to be automatically applied at checkout. Once you redeem a reward, it will appear under 'Your Rewards'. It's worth noting that only one reward is allowed per order.
Our rewards points never expire, so you can save them up and redeem them whenever you like.
We believe that our rewards program is a great way to thank our loyal customers for their continued support, and we want to make it as easy and convenient as possible for you to earn and redeem rewards points.
600 Points = $10 Discount
1200 Points = $20 Discount
1800 Points = $30 Discount
3000 Points = $50 Discount
5000 Points = $80 Discount
We are always looking for ways to improve our rewards program and may consider adding more options in the future.
You'll automatically join our rewards program once you create an account with Womb. Click here to join Womb Membership.
Click on the Rewards Icon below to check all your shopping rewards.
Our minimum purchase requirement of $150-$1000 before you can redeem rewards points is in place to ensure the sustainability and fairness of our rewards program.
There are no limits to earning your rewards. The more you shop, the more rewards you'll earn!
Unfortunately, we are unable to combine rewards points with other promotions or discounts. Our rewards program operates independently and cannot be combined with other offers.
Unfortunately, rewards points cannot be transferred to another person or account. Points earned are linked to the account of the customer who made the purchase.
Once you redeem your rewards points, they are stored separately from your balance points until you decide to utilise them. However, please note that your balance points will deduct any redeemed points, even if you do not immediately use them.
Therefore, it is important to keep track of both your balance points and your redeemed points to ensure that you are using your rewards effectively. If you have any further questions or concerns regarding your rewards points, please do not hesitate to contact Customer Care for assistance.
Please do not hesitate to contact Customer Care. Our customer service representatives are available to assist you and can be reached by email, whatsapp or chat through our website.