We appreciate your interest in our product. If the item you are interested in is sold out, you may drop us an email or message to check if pre-order is available. The pre-order period typically takes around two weeks to complete before the item is ready for delivery.

If you would like to proceed with a pre-order, please let us know and we will be happy to assist you further. Alternatively, if you have any further questions or concerns, please don't hesitate to reach out to us.

After you place an order you will automatically be sent an email confirmation. If you did not receive an email confirmation upon placing an order please reach out to Customer Care.

We accept all VISA, MASTERCARD and AMEX credit cards as well as Apple Pay and Google Pay payments via Stripe.

For orders within Singapore, we will do our best to ensure that you received your order within 3 business days from the date of confirmation excluding holidays, subject to delays during holiday season and launch periods. For pre-orders within Singapore are expected to ship in 1 to 3 weeks.

International orders are delivered via DHL Express and can take up to 3 to 7 business days - depending on your country zone. Shipping rates to your address are calculated at checkout. All local taxes and duties are to be born by the recipient. For pre-orders outside Singapore are expected to ship in 4 to 6 weeks.

This may subject to change during sale periods or peak festive seasons where there is a high volume of orders.

A card can decline for different reasons. Make sure you are inputting the correct billing address, especially if it is different than the shipping address. If it is a general decline, please contact your bank for further information.

After an order is placed you are unable to amend the order on your own and must contact our Customer Care. We would be happy to try and fulfill your request. Keep in mind that once an order is in the shipping stage it is not able to be amended.

Unfortunately we do not offer gift wrapping options at this time but all items will be delicately wrapped in white tissue paper.

Unfortunately we are unable to ship to Post office boxes, Army Post office, nor Fleet post office.

We partnered with our appointed local courier service to delivery Singapore orders right to your doorsteps.

All International worldwide orders are delivered via DHL Express. Shipping rates to your address are calculated at checkout. Click here for the list of country zone shipping rates.

If your order has not shipped yet then please contact Customer Care to let them know the new address you would like your order shipped to.

We will do our best to accommodate your request. However, we are unable to make any changes once the order has been shipped out.

We understand that sometimes it's necessary to change your mind after making an online purchase. We offer hassle-free returns or exchanges within 14 days of purchase.

Customer satisfaction is our priority, so if for any reason you are not satisfied with your purchase, please contact us for assistance and we will be happy to assist you with return or exchange process. Kindly note that returned items must be in original condition and packaging. A SGD10 processing fee applies to online returns to cover handling and restocking costs.

We're sorry but we're currently unable to offer the option of trying on items. However, we have a detailed size chart available on our website to help you make an informed decision. We also accept returns and exchanges. Click here for more returns information.

To ensure a comfortable and flattering fit, we recommend referring to our size chart which can be found on our website or product page. If you're still unsure about which size to choose, please reach out to Customer Care and our customer service team will assist you.

We accept returns and exchanges within 14 days from the date of purchase on all regular-priced items exclusively for Womb Members. Simply login to your account before checking out your bag. Click here for more information.

Please note that a SGD10 processing fee will be charged for all returns exclusively for Womb Members. Simply login to your account before checking out your bag.

All merchandise must be returned with their original packaging and original condition with the original tags attached, undamaged, unwashed, and unworn. Returns that do not meet our policy will not be accepted and you will bear the cost and taxes of the return delivery. You have 14 days from the date of purchase to return an item(s) once you have received your order. After 14 days from the date of purchase all sales are final.

To send your return back to us, simply Click here to follow the steps.

Womb reserve the right to refuse any returned item that does not meet our return policy.

The reason we charge a SGD10 fee for online returns is to cover the cost of processing and restocking returned items. When a customer makes an online purchase and decides to return an item, there are additional costs associated with handling and processing the returned item that do not exist with store returns.

If you find that the size, colour, or style of the item(s) you ordered is not suitable, you may opt for a one-time exchange exclusively for Womb Members. Simply login to your account before checking out your bag.

ONLINE EXCHANGE
Please note that one-time exchange is only allowed to be done within 14 days from the date of purchase for Womb Members.

To be eligible for one-time exchange, you may purchase any new item(s) within 14 days from the date of purchase, and mail back your return order to us. You may return your previous item to us via your own choice of courier service, for which the buyer will be responsible for all associated shipping costs and taxes.

Please ensure that the return merchandise must be strictly in original condition, original packaging with the original tags attached, undamaged, unwashed, and unworn. Returns that do not meet our policy will not be accepted and you will bear the cost and taxes of the return delivery.

To make an exchange, simply Click here to follow the steps

Womb reserve the right to refuse any returned item that does not meet our return policy.

Once our warehouse receives and processes your return, we will issue a refund after less off SGD10 processing fee to your original form of payment within 10 business days.

You will be refunded the amount you originally paid when purchasing after less off SGD10 processing fee. Keep in mind that Final Sale items and free gifts are non-refundable.

Womb is unable to refund taxes/duties since it's the country as to which the order is shipped that collects the taxes/duties.

Before shipping your order, our warehouse inspects to make sure items are in top condition. In the case you receive a damaged item please contact Customer Care immediately with attached photograph of damages and Click here to follow the steps.

• Sign up and get 100 points
• Refer a friend and get SGD5 coupon
• Earn 3 Points with every dollar spent online
• 600 Points = $10 Discount
• Points never expire
• Redeem points at checkout
• View order history and status.
• Easier checkout process helps to save personal information.
• Request returns or exchanges exclusively for Womb Members. Simply login to your account before checking out your bag.

Become a Womb Member and unlock more. It's fast and free to Join Now

Once you have created an account with us, an activation link will be sent to your registered email. You will need to click on this link to activate your account before you can log in for the first time. If you are a first-time user, Click here to join Womb Membership.

Click here to login to your account.

If you cannot remember your login email, please provide our Customer Care team with your name, address, and mobile number. We will do our best to help you recover your login email.

Once you have created an account, you can manage your personal information by accessing the Account Settings page. Click here to update your profile details.

To start earning points, simply create an account and log in to make any purchase on our website. You'll automatically start earning points that can be redeemed on your next purchase.

Simply click on the Rewards Icon below to log in to your Rewards and select the one you wish to redeem on your order.

Once you have enough available points, you can simply select 'Redeem' - within the panel, click 'Apply code' for the discount to be automatically applied at checkout. Once you redeem a reward, it will appear under 'Your Rewards'. It's worth noting that only one reward is allowed per order.

Our rewards points never expire, so you can save them up and redeem them whenever you like.

We believe that our rewards program is a great way to thank our loyal customers for their continued support, and we want to make it as easy and convenient as possible for you to earn and redeem rewards points.

• 600 Points = $10 Discount
• 1200 Points = $20 Discount
• 1800 Points = $30 Discount

We are always looking for ways to improve our rewards program and may consider adding more options in the future.

You'll automatically join our rewards program once you create an account with Womb. Click here to join Womb Membership.

Click on the Rewards Icon below to check all your shopping rewards.

Our minimum purchase requirement of $150 before you can redeem rewards points is in place to ensure the sustainability and fairness of our rewards program.

There are no limits to earning your rewards. The more you shop, the more rewards you'll earn!

Unfortunately, we are unable to combine rewards points with other promotions or discounts. Our rewards program operates independently and cannot be combined with other offers.

Unfortunately, rewards points cannot be transferred to another person or account. Points earned are linked to the account of the customer who made the purchase.

Once you redeem your rewards points, they are stored separately from your balance points until you decide to utilise them. However, please note that your balance points will deduct any redeemed points, even if you do not immediately use them.

Therefore, it is important to keep track of both your balance points and your redeemed points to ensure that you are using your rewards effectively. If you have any further questions or concerns regarding your rewards points, please do not hesitate to contact our Customer Care for assistance.